Help when the show is waiting.
Start with the checks below. Never test experimental control for the first time during a live show.
Connection checklist
- Confirm the iPhone or iPad and processor are on the same trusted local network.
- Connect to the host or master unit in a multiunit system.
- Confirm Toolset 9 and JSON-RPC TCP port 9999.
- Allow Local Network access in iOS Settings if prompted.
- Verify the processor IP address and network isolation rules.
Live commands are disabled
Live writes require Pro Lifetime, Experimental Live Control, a Director or Stage profile, Toolset 9, a recognized frame, a known capability, and the host/master node. Program actions additionally require the 30-second arm window and a 1.2-second hold.
Safe recovery
After a disconnect, EventCue never automatically repeats Take, Cut, recall, cue, or content-change commands. Check the physical console, reconnect, refresh state, and re-arm only after confirming the current Program output.
Contact
Email support@aronscolaro.com with the app version, iOS version, frame model, Toolset version, whether the node is host/master, and exported redacted logs. Never send processor passwords or Apple credentials.